Policy updated as of October 1, 2019
We want our Soaked Girls to absolutely love their products!
We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind, we offer store credit note (valid for one month) or can facilitate exchange if an alternate size is available.
BOTTOMS OR ONE PIECES WILL NOT BE ACCEPTED DUE TO HYGIENE CONCERNS UNLESS THE ITEM IS FAULTY.
We do not offer refunds and returns for sizing issues. This is due to Florida State Law, which states underwear and swimwear may not be returned unless the wrong item was shipped or it came damaged.
If you have a sizing issue, contact us, and we will do our best to accommodate by sending you a new suit in the proper size (if available).
Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced or mended.
Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. It must also be in the original packaging with hygiene liners in place.
TO MAKE A RETURN PLEASE EMAIL US WITH YOUR REQUEST.
RETURN FOR STORE CREDIT
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return for STORE CREDIT.
Any item not in its original condition, appears to have been worn or damaged are not eligible for a return.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item.
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
To return your product, you should email us and we will provide you with the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Gift cards are non-returnable.